Sunshine Gingham Scrunchies

~ We ship worldwide using Royal Mail. Tracked 24 shipping is included in orders over £50. All international shipping is also sent with tracking information.

~ All orders receive a confirmation email and then a despatch email which will contain your order tracking information. This is sent to the email address on your account, please check your spam if you do not receive an order confirmation email and check for any mistakes in your email address.

~ Lead times are around 7 working days due to all products being made in house, please allow for this when ordering your product. 

~ Any product/collection marked as "In Stock" will be dispatched within 3 working days of ordering.

~ Customers are responsible for providing accurate postage information and will be required to pay for additional postage to receive their order if their order is despatched and returned to us. Please double check your postage information.

European Union 3 day cooling off period:

~ If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Lost, stolen & damaged goods:

~ All parcels are posted via tracked/signed delivery service. Once a parcel is with the delivery carrier it is their responsibility to uphold their service agreement. If a parcel is lost, stolen or damaged we will work with the courier to reconcile the problem either on behalf of the customer or by providing the relevant information to the customer.

~ Always retain your proof of postage for returned items and for damaged items retain all packaging materials for evidence of the damage in case they require an inspection

~ Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can help fix the issue for you.